Frequently Asked Questions

Does Blur send my prompt data anywhere?

No. Detection and masking happen entirely within the browser before content is sent to the destination AI platform. Your prompt text is never transmitted to Blur servers, third-party analytics, or any external service. The extension operates as a purely client-side privacy layer with zero network exposure for prompt content.

Which AI tools are currently supported?

Blur currently supports three platforms:

• ChatGPT at chatgpt.com
• Claude at claude.ai
• Google Gemini at gemini.google.com

The extension only activates on these specific domains. It does not run on any other websites or AI tools. Support for additional platforms may be added in the future.

What does the free tier include?

Blur requires an account to activate protection, but the free tier needs no subscription or credit card. Once signed in, the free tier masks exactly three things:

• People's names
• Email addresses
• Phone numbers

These run with full compatibility across all three supported AI platforms, and settings sync automatically across them.

Upgrading to Individual or Enterprise unlocks every other detection type: locations and addresses, links and URLs, companies and job titles, schools and institutions, all Financial & IDs (SSNs, credit cards, bank details), and all Sensitive Attributes (health, age/gender/identity, religion, relationships, sensitive dates). Paid plans also add Aggressive Mode for stricter matching, Smart Placeholders that generate realistic replacement values, a custom allowlist, and usage analytics. Enterprise adds a shared admin dashboard, role-based access control (owner / admin / member), and team-wide detection policies on top of the Individual feature set.

How does redaction work?

Blur detects sensitive items in real time as you type. When a match is found, the extension highlights it in the input field and offers to replace it with a clean placeholder before you send the message. This way, the AI platform receives a prompt that preserves the intent of your message without exposing real personal data.

Paid plans can enable Smart Placeholders, which generate contextually appropriate replacement values (for example, replacing "John Smith" with a realistic but fictional name) rather than generic tokens.

How do teams manage seats and billing?

Owners and admins manage invites, seats, roles, and billing from the Blur team dashboard. From the dashboard you can:

• Invite new teammates via email
• Assign roles (owner, admin, or member)
• Track active seats versus available seats
• Manage payment methods and view invoices
• Access the dashboard directly from the extension settings via the "Open Dashboard" button

What should we validate before rollout?

Before rolling Blur out to your full team, we recommend confirming the following:

1. The extension is installed and pinned to the toolbar for all pilot users
2. The relevant detection categories have been tested against real prompt samples that reflect your team's typical AI usage
3. The masking behavior meets your organization's privacy and compliance requirements
4. Roles and billing ownership have been decided (who will be the owner, who will be admins)
5. Any internal approval or security review process has been completed

Can Blur be deployed via enterprise browser management?

Yes. Blur can be force-installed or pre-approved through Chrome Enterprise policies (ExtensionInstallForcelist or ExtensionInstallAllowlist). This allows IT teams to deploy the extension across managed devices without requiring individual users to install it manually. Contact maya@blurprivacy.app for deployment guidance.

How do I get help?

For technical support, rollout guidance, or security review assistance, contact us at maya@blurprivacy.app. You can also leave feedback or report issues through the Chrome Web Store listing.